Dealer Network Corordinator of the LCV Division  Jean-Claude Lam explains to us the main aspects of the Renault Pro+ Network. This year, he will introduce the concept in the UK, in Central European and Sout American countries...

Renault has taken its determination to expand the range of services it provides its business customers a further step forward in the form of the Renault Pro+ network. The concept was presented to us by (…Lam) when we were pausing for a brief lunch after our arrival in Nice to take the wheel of the all-new Masters.

The Fréjus Pro+ Center boasted even a 9 tonne bridge where it will service also LCV's of other makes...  

He took us for a brief tour around the premises of the Por+ Centre in Frejus, and explained us that this Pro+ network seeks to provide five essential services:

Large boards explain ther Pro+ professional customer what he can expect. And, Mr. Lam asserts us, promises will be kept...  

• The availability of professional, brand-trained sales and after-sales specialists, plus dedicated sales and after-sales reception areas for business customers staffed by commercial vehicle experts. In case, the people working at the Nice service center had not less than 25 years of professional experience dealing with professional customers.

• High visibility for products from the Renault LCV range, including vehicle conversions. Business vehicles, included bodied vehicles are very widely represented.

• Mr. Lam also repeatedly stressed that the service acts as a “one-stop shop” for LCV-related services: new and used vehicle sales, specialized accessories and fittings, conversions, finance solutions, servicing and mobility contracts, leasing, everything is taken care of.

In a private space, the professional customer has WiFi services and connections at his disposal...  

Also test drives of commercial vans and passenger carriers are always possible with no need for a prior appointment.

Price quotes for new vehicles are prepared within 48 hours, while an after-sales specialist is present whenever a new vehicle is handed over.

• Last but not least a proactive, flexible organisation is provided at the Pro+centers, equipped to handle vehicles of up to seven tonnes. Mr. Lam showed us proudly the service bridge at the Nice-based dealer which could handle vehicles up to 9 tonnes, and what is more, the Pro+network would also service vehicles of other makes, in other words, the complete LCV fleet of the customer!

Signs direct the professional customer to his dedicated reception erea at the Pro+ Centre...  

Further strong points are speedy customer support, agreed job times, and extended workshop opening hours  to meet the needs of business customers. Typically, opening hours are 30 % longer than normal, with some centers open until 10 pm. Problems are diagnosed within the hour and vehicles are serviced within eight working hours with no need for a prior appointment in order to allow business customers carry on their

activity. When repair work is required, the Renault Pro+ network pledges to provide customers with a detailed quote within four hours, as well as the date at which the vehicle will be returned.

• When a major repair puts the vehicle out if service, a replacement vehicle of the same type is provided.

Synergy with coachbuilders…

Renault has established national Renault Pro+ centres which work closely with a selection of Renault-approved coachbuilders in each country, and which provide their know how and sales support to the local

network and, if necessary, to the end customer. These Renault Pro+ centres showcase Renault’s unique expertise in the field of production commercial vehicles and conversions for business customers.

Renault LCV Press officer Mme Aurélie Jegou accompanied us to the Pro+ Centre. This professional service concept enhances the purposefulness and economy of the Renault Light   Commercial Vehicle fleet for professional clientele...

In the course of 2009, Renault opened 66 Renault Pro+ centres in 14 countries. The network’s international expansion will be stepped up further still in 2010, both within and outside of Europe. For Renault, the target for 2012 is to have a network of 400 Renault Pro+ centres.

Hans Knol ten Bensel